Returns & Refunds – FAQ

You must contact us within 14 days of receiving your order (or within 14 days of the estimated delivery date for lost shipments).

We cover damaged, defective, or incorrect items. Just send us a photo and a short description, and we’ll take care of it.

We cannot issue refunds or replacements for:

  • Incorrect shipping addresses
  • Unclaimed or refused deliveries
  • Buyer’s remorse or change-of-mind
  • Customs rejection or refusal to pay import fees
  • Orders already in production
  • Discontinued or out-of-stock items
  • Abandoned FedEx shipments

Approved replacements ship in 3 business days. Refunds are processed to your original payment method within a few business days.

Check with your bank or card provider first. If it hasn’t posted after several days, contact us and we’ll be happy to help.

Refund Policy

Return, Refund & Replacement Policy

At Winning Health Market, your satisfaction matters. If something isn't right with your order, we’re here to make it right.

Eligibility for Refunds or Replacements

We accept claims for damaged, defective, or incorrect items within 14 days of receiving your order. If your package was lost in transit, you must submit a claim no later than 14 days after the estimated delivery date.

To file a claim, please contact our support team with:

  • A brief description of the issue

  • A clear photo of the product and packaging (if applicable)

Once your claim is reviewed, we’ll notify you of the approval or denial. If approved:

  • Replacements will be shipped within 3 business days.

  • Refunds will be applied to your original payment method within a few business days.

What’s Not Covered

We do not issue refunds, store credit, or replacements for the following:

  • Wrong Address: If an incorrect or incomplete address was provided, resulting in a failed delivery.

  • Unclaimed Packages: If the shipment is unclaimed and returned to our facility.

  • Buyer’s Remorse: We do not offer refunds or exchanges for change-of-mind purchases.

  • Customs Rejection: If your package is rejected or destroyed by customs, we cannot offer compensation.

  • Canceled Orders After Fulfillment: Orders cannot be canceled or refunded once they have entered the production stage.

  • Product Discontinuation/Out-of-Stock: No compensation is offered for unavailable products, including advertising or marketing costs.

  • Undelivered FedEx Packages: If the recipient is unreachable or refuses delivery, the order may be abandoned by the carrier. In such cases, we cannot issue a refund or replacement.

Late or Missing Refunds

If you haven’t received your refund:

  1. Double-check your original payment method for a posted refund.

  2. Contact your credit card provider or bank—some processing delays may occur.

  3. If you’ve done all of the above and still haven’t received your refund, please reach out to our support team.

This policy is governed and interpreted in accordance with the English language, regardless of any translations provided.